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考试剑桥商务英语（BEC）上册《客户服务与关系》练习题

共 9 道沉淀题 · AI 对照课标原创 · 三重审校答案可核对

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本单元考点（5 个）

客户服务理念与标准客户满意度与忠诚度客户投诉处理客户关系管理基础售后服务与增值服务

题目预览（5/9 题）

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1. Choose the word or phrase that best completes each sentence: After receiving a formal complaint, the customer service manager promised to look ______ the matter immediately and send a written apology within 24 hours.

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2. Choose the word or phrase that best completes the sentence. Building long-term customer ______ is a key goal of after-sales service, because loyal customers tend to make repeated purchases and recommend the company to others. A) satisfaction B) loyalty C) complaint D) delivery

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3. Choose the word that best completes the sentence: To maintain long-term customer relationships, staff should not merely ______ to complaints but actively follow up to ensure the issue has been fully resolved.

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4. Choose the word or phrase that best completes each sentence. To strengthen customer relationships after a complaint, our company plans to send a follow-up email and offer a discount voucher as a gesture of _______. A) goodwill B) delivery C) invoice D) turnover

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5. 选择题：Choose the best word to complete the sentence. After fixing the fault, our engineer also gave the customer a free tutorial — this kind of ______ service helps build long-term client relationships. A. after-sales B. before-hand C. over-due D. under-way

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剑桥商务英语（BEC）其他单元练习题

商务沟通基础（9题）商务会议（9题）商务谈判（9题）市场营销（9题）人力资源管理（9题）财务管理（9题）国际贸易实务（9题）商务写作（9题）企业文化与职业发展（9题）

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